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Home » Consumer Banking » Cards Solution » Card Customer Service
 
 
 
 
 
 
 
   
 
 
card Customer Service
Enriching business through effective customer service
 

Key Product features

  • 360 degree view of Customer information including Embossing detail, Billed, Unbilled, Other Cards, Delinquency , Swap Card, Notepad details etc.,
  • Flexible option to interface with Call Center and Channels like IVR
  • Most frequently asked information available on a single screen
  • Transaction options allow the users to initiate request for
    • Add-on Card
    • Address change
    • Alerts
    • PIN request
    • Card Closure
    • Card Activation
    • Notepad Entry
    • Segment Block/Unblock
    • Limit Increase
    • Card Swap
    • Card Reissue
    • Re-negotiation
Strategic & smart loyalty schemes influencing top-line growth
CARDS SOLUTION
Product Management
Card Origination
Card Issuing
Transaction Processing
Receivables Management
Merchant Acquiring
Fraud Early Warning System
Loyalty Management
Customer Service
Debt Management
Prepaid Cards
24X7 customer service enabled across channel
- Internet
- Branch
- Mobile
- IVR