Digital Branch is a suite of Sales, Service and Teller apps for enhancing the frontline operational efficiency.It unleashes the concept of "Universal Banker" which enables employees to perform multiple roles through a single platform. The apps are grouped into workspaces and the access to multiple workspaces is also through a 'single platform'. Built on the Canvas technology, Digital Branch delivers a seamless omni-channel experience.
Key Product Features
- Boosting the frontline operational efficiency – Apps providing easy access to an existing knowledge base, apps to measure key staff metrics
- Four basic types of apps – viz. Information, Analytics, Decision and Transaction (the IADT model) with hooks to integrate with existing systems
- Role based canvases – Provide the ability to map users to multiple roles, each of which would have canvases, which in turn would contain the apps that the users are entitled to
- Empowering users to create their own canvases, in addition to the pre-defined canvases
- Common Front End – Breakdown silos by aggregating information from various existing systems onto a single portal in the form of different apps and then linking the apps so that transactions can be quickly carried out
- Intuitive, menu-less user-interface enabling faster user-adoption with little or no training effort
Benefits, Value propositions
- Improved customer service through ‘single window’ servicing
- Cross functional utilization of employees
- Better employee productivity
- Unique ‘user experience’ derived through ‘single window’ view.