Go from Silos to Omni Channel with the Digital Transformation Experts
The demand for an omni channel user experiences is driving the entire enterprise transformation movement today. Omni channel digital transformation must start at the deepest levels of your backend systems, across your business processes, your data and your portal/enterprise content management systems (ECM), all the way out to multiple human touch points.
Polaris User Experience Platforms give your customers and employees access to a seamless and sophisticated digital enterprise transformation experience, which translates into more satisfied users.
Trusted by Some of the Largest & Most Complex Organizations in the world
Polaris builds secure, compliant, end-to-end systems for some of the largest financial institutions and some of the most complex organizations in the world. Our comprehensive knowledge of backend, frontend and omni channel systems and our ability to integrate systems and data to supercharge any UI is unsurpassed in the marketplace.
It is impossible to have an effective user experience without this knowledge or the ability to tie it all together throughout the enterprise. Because of our experience with straight through processing, legacy modernization, end-to-end systems testing, ECM, and Mobility we are able to provide the best end-to-end digital transformation solutions right through to the omni channel customer/end user interfaces.
Delight Your Customers & Users with Polaris User Experience Platforms
Polaris User Experience Platforms combine business process agility, customer experience-centricity and a balanced IT-ecosystem for an effective Digital Transformation that is free of silos. Polaris provides a 360 degree view of the customer/user along with seamless on-boarding. This includes the following elements of User Interface design:
- Prioritized Information Architecture
- Device aware design
- Aesthetics, ergonomics and branding, and
- Gesture friendly interaction
Polaris User Experience Platforms Center of Excellence (CoE):
Polaris’ User Experience CoE provides Consulting, Design and Development solutions across all domains. This CoE features:
- Over 70 highly experienced professionals with core expertise in Usability Engineering, User & Customer Experience Solutions.
- The ability to scale to significant size through a consulting and factory model to create UX resources for any size job.
- Specialized competencies in niche areas like Information Architecture, Visual Communication, Interaction Design and Accessibility Conformance.
Our team consists of UX Architects, Analysts, Interaction Designers, Visual Designers, and Frontend Engineers. Our end-to-end Experience Centric Design & Development Process provides for the convergence of Business, Customers/Users and Technology.
Polaris is large enough to service your end-to-end IT infrastructure needs and yet small enough to be flexible, creative and innovative in our thinking. We work alongside your business analysts and technology experts from the beginning stages of thorough data gathering and due diligence through to solution delivery and hand over.
Our world class support and in-depth knowledge of all of the leading software packages on the market as well as open systems options is what sets us apart. Our broad use of accelerators, templates and agile programming helps you speed your omni channel solutions to market. Our end-to-end solutions avoid confusing hand-offs and finger pointing between vendors.
Polaris User Experience Platforms Includes:
- CX/UX Consulting: Heuristics, User research, Competitive analysis, Multi channel CX Strategy, Information Architecture, Interaction Modeling, Visual Designing, and Rapid Prototyping
- Accessibility Conformance: Digital content Accessibility conformance for WCAG2.0, ADA, Section 508, DDA, etc.
User Experience Platforms Case Study:
A leading world Airline was experiencing high customer churn, revenues loss, unhappy customers and inefficient systems. It lacked channel connects and automated accelerators to manage content.
Polaris eliminated process redundancy and seamlessly integrated channels for bookings to increase the cost efficiency across ticketing operations. We Consolidated technology for a globalized experience across regions and different languages.
Polaris built accelerators to automate and augment contextual information across channels, which led to 80-90% reduction in turnaround time for information management.